As a patient
At West Valley Ear, Nose and Throat, we want to make your visit as efficient and friendly as possible.
Our ENT specialists strive to inform and educate you and answer all of your questions in a timely manner. As a courtesy to the other patients waiting to be seen by your physician, please limit your questions to and relating to your current medical problem or concerns. During our busy seasons, we genuinely appreciate your patience in our waiting room. If you have been waiting longer than 30 minutes past your scheduled appointment time, please let the front office staff know and if you need to be rescheduled due to a schedule conflict, everything possible will be done to get you scheduled in another time slot.
If you are a new patient to the practice, we will usually schedule you with the next available physician. However, if you wish to specifically see a doctor, please feel free to mention it upon scheduling and your request will be made at the earliest time slot. Prior to your visit, please download the New Patient forms (see New Patient Forms to left of web page) and have it filled out prior to your arrival otherwise please arrive 15 to 20 minutes prior to your scheduled appointment to fill out the necessary paperwork. We would like you to provide us with your most up-to-date list of medications and any and all pertinent previous medical records and X-Ray films before your visit. If you have questions regarding our new patient process, please do not hesitate to ask questions from our front office staff. Please check with your insurance to see if you need a referral from your primary care doctor to see to our specialist.
If you are a current patient who is seeking another specialist opinion, we encourage you to schedule an appointment with our other physician specialist.
If you are a current patient who has question for your physician specialist, please do not hesitate to call and leave a detailed message with our medical assistant. Please allow 24hr returned reply to your question. If it is a medical emergency, please call 9-1-1 or proceed to the nearest emergency room, most preferably one of the affiliated hospitals listed (see Affiliated Hospitals tab).
If you are a current patient who needs a prescription refill, please call and leave a message with our medical assistant during business hours and as a courtesy please allow 24hr returned reply notice. For refills after hours, please leave a message with the answering service and the on-call physician will do their best to call in your refill. Please have your pharmacy phone number available or have your pharmacy call for a refill. For narcotic refills, please call during regular business hours. No guarantees will be made on refills for narcotics after business hours.
We strive to deliver the best standard of care possible. If we fall short of your expectations, please do not hesitate to call and talk to our onsite office managers or contact us via email. We will do everything possible to resolve the issues in a timely. If we exceed your expectations and you would like to let us know, please feel free to send us an email and we will make sure your message is forwarded to the appropriate staff member.